Commercial Head

Commercial Strategy and Revenue Ownership

• Own the Company's commercial strategy, annual revenue plan, pricing framework, and service-line growth priorities.
• Set annual, quarterly, and monthly revenue targets for recruitment, manpower outsourcing, HR outsourcing, immigration, accounting, and consulting services.
• Develop and maintain a rolling 12-month sales pipeline with clear stage definitions, owner accountability, conversion assumptions, and forecast accuracy.
• Report monthly forecast-versus-actual performance, pipeline coverage, win/loss analysis, margin performance, and corrective actions to senior management.
• Ensure pipeline coverage of at least 3x the sales quota.

Sales Leadership

• Lead, coach, and performance-manage sales managers and sales executives across Cserve’s service companies.
• Build sales capability through structured targets, account plans, proposal standards, CRM discipline, pipeline reviews, and regular coaching.
• Recruit, onboard, and develop sales talent; address underperformance promptly with clear improvement plans or exit decisions.
• Foster collaboration between sales, operations, delivery, finance, immigration, and accounting teams to ensure commitments made to clients can be delivered profitably.

Key Accounts and Deal Closure

• Personally own and develop strategic key-account relationships among large employers, project contractors, NGOs, multinationals, and public or quasi-public institutions.
• Negotiate and close high-value corporate contracts, including recruitment, manpower supply, HR outsourcing, payroll, immigration/work-permit support, accounting, and consulting mandates.
• Lead commercial negotiations on scope, pricing, service levels, payment terms, exclusivity, penalties, and contract risk.
• Represent Cserve with clients, industry bodies, chambers, and relevant government stakeholders where appropriate.

Cross-Selling and Portfolio Growth

• Drive structured cross-selling between Recruit Manpower, Visas Online, accounting services, technology services, and consulting offerings.
• Convert single-service clients into multi-service accounts through account-planning, bundled solutions, and joint selling motions.
• Identify new revenue opportunities in target sectors, including mining, oil & gas, construction, logistics, manufacturing, NGOs, hospitality, and multinational operations.

Margin, Pricing, and Risk Control

• Protect commercial margin through disciplined pricing, cost-to-serve analysis, rate-card governance, and approval thresholds for discounts.
• Review credit terms, payment milestones, guarantees, and contract liability before deal approval.
• Work with finance and legal to ensure contracts are commercially sound, compliant, and aligned with group risk policies.

• Verifiable Master’s degree in Business Administration, Management, Sales, or Marketing.
• Minimum 12 years of B2B sales experience, including at least 5 years in a senior sales-leadership role.
• Direct experience selling recruitment, manpower supply, HR outsourcing, immigration, consulting, or other professional services.
• Documented record of meeting or exceeding revenue targets, with figures that can be evidenced and reference-checked.
• Proven leadership of a sales team of at least five people.
• Fluent spoken and written English.
• Ability to relocate to and work full-time in Mozambique; work-permit support will be provided if hired from abroad.
• CRM-driven forecasting discipline and strong pipeline-management practice.

Strong Advantages

• Prior sales-leadership experience in Mozambique or other SADC markets.
• Existing network among large employers, project contractors, multinationals, NGOs, and industry stakeholders.
• Experience managing commercial activity across a multi-company group.
• Current or recent experience with a competitor or comparable services firm, such as:
• Staffing and HR-outsourcing agencies
• HR or immigration consultancies
• Big-4 or mid-tier advisory firms, including PwC, Deloitte, KPMG, EY, BDO, or Grant Thornton
• Global staffing groups serving Mozambique or SADC, such as Adecco, Randstad, ManpowerGroup, or Michael Page
• Candidates from other backgrounds may be considered only if every Must-Have requirement is fully evidenced.

Disqualifying Factors

• Sales background primarily in retail, B2C, or FMCG without relevant B2B professional-services experience.
• No team-leadership experience or inability to evidence achievement of revenue targets.
• Inability to provide a verifiable degree or credible employer references.
• A pattern of three or more role changes lasting under two years each without a clear, credible reason.

What Cserve Offers

• Senior leadership role with direct influence over group revenue strategy.
• Opportunity to build and scale a multi-service commercial organisation.
• Exposure to major corporate clients and project-based sectors across Mozambique and SADC.
• Relocation and work-permit support for the right international candidate.
• Competitive package, including a performance-based incentive linked to revenue, margin, and new-account growth.