Telesales Team Leader

Job Description:

We are looking for an experienced and dedicated Telesales Team Leader to join our team. In this role, you will be responsible for overseeing our telesales team and ensuring that our sales targets are met. You will drive your team to deliver excellent customer service, maintaining the values and ethos of our company.

Responsibilities:

1. Lead and motivate the telesales team to achieve their sales targets.
2. Monitor team performance and report on metrics.
3. Coach and develop team members, promoting a culture of continuous learning.
4. Identify and implement strategies to improve quality of service, productivity, and profitability.
5. Liaise with the management team to set and implement strategies to drive sales.
6. Ensure the team delivers an exceptional customer experience consistent with our brand.

Skills:

1. Proven experience as a Telesales Team Leader or similar role in sales/customer service.
2. Experience in the real estate industry is preferred.
3. Strong leadership skills and the ability to motivate and lead a team.
4. Excellent communication and negotiation skills.
5. Proficient in relevant computer applications and call centre systems.
6. Strong problem-solving skills and the ability to handle pressure and meet deadlines.